Every single item in the Vault, comes with a license tag, and explanation of the terms on that license. Some are Royalty free, some are CC0, some are GPL. Each license has it's own terms, but these are available to see clearly

No. When you signup for TrueVAULT, all we need is your email address. You set your own password, and you can set whatever name you please. We need your email address for our backend authentication, to ensure that a human user is accessing the service.

Sometimes. If you buy a credit pack, and it's not redeemed, then yes. If you redeem it and do not use them, we aren't obligated, but in most cases we will. If you use any of the credits, then we cannot refund you as you have used the service and downloaded content, which we cannot revoke

Own, yes. They're yours to keep. Have unlimited rights with them, no. Most of the assets are Royalty Free license, which means you own them, and can use them in your projects and we will not and cannot collect royalties for those uses. But you cannot redistribute these or resell them in any way. They do not fall under the GNU GPL license that Blender is. They are, copyright intellectual property

Credits allows the user to get what they want, rather than us making curated packs which you may only want some of. This saves you the headache of weighing up if half the pack is worth it, and saves us the headache of guessing what you want

You purchase credits, which can then be used to redeem/buy items from TrueVAULT

We are updating our database with previous purchases so you can redeem owned content packs as soon as possible inside TrueVAULT. If you purchase TrueTERRAIN, Undergrowth, or VDB packs on or after 10 September 2025, we will temporarily add those purchases manually from weekly sales reports until our other products are integrated with Superhive's webhook delivery system (coming soon). Any delay should be short‑lived. Our goal is rolling updates at least weekly (and ideally daily). We will email you when your account becomes eligible for the linking flow. If you purchased before 10 September 2025 you are eligible for the account linking process on day one.